The result has been significant improvement in internal operations. Production costs have been lowered, product is being delivered on time, and quality has been significantly improved. Most importantly, profitability has been restored. Bob brought to our company professional management experience that helped us develop the tools we needed to continue to grow. (Owner/President, Multi-City Manufacturing Company)
Thank you for your discernment and keen insights on quality and other crucial issues you have given to our company ... I would be happy to recommend you to any other organization that is looking for a quality consultant. (Director of Quality, Musical Instrument Manufacturer)
These seminars have been custom designed to fit the needs of myself and the other foremen... In the course of my employment I have been asked to attend many seminars on a wide variety of subjects. ...The training I have received from Bob is far and away the best I have received in my 13 years. I feel my employer has received a lot of "bang for the buck" in the hiring of Bob Russell. (Paint Foreman)
Recognized for his talent, objectivity, and strategic thinking, Bob is an individual who can contribute and make a difference. (General Manager, High-Tech Industry)
I want to tell you how much we enjoyed and learned from your classes on Effective Meetings. When Michael told us we were going to have two meetings on meetings, we groaned. We were prepared to waste our time. But your meetings were great: informative, lively, and thought-provoking. As we said in the second meeting [two days later], we were able to put the information to use immediately. ...Thank you again for the good job you did. (Comptroller, Wood Products Company)
... Performing a great variety of problem-solving tasks in a most professional manner. ... I found Bob to be a valuable resource to obtain an unbiased and trustworthy opinion based on years of experience. We will continue to call on Bob. (President, Value-Added Distribution Company)
Bob has a strong technical expertise combined with a personal ability to network and influence which has facilitated his repeated success and history in the delivery of a product. His seasoned understanding of organizations, ability to quickly learn and understand issues, and personal bias toward results have given Bob a strong reputation for getting things done. (Human Resources Manager, Fortune 500 Company)
It is my firm belief that as a result of this training, I now possess better skills as a supervisor. Bob has helped us as a group to function more effectively. He has helped us collectively use our various skills to focus more clearly on what is good for both the company and the workers. ...I am a better supervisor ... [my employer] has spent its money wisely on effective training. (Boilermaker Foreman)
He coached me on mission statements, objectives, planning, budgeting, and in fact, the whole range of skills that a technical manager needs. I found him to be supportive when he needed to be and critical when he needed to be. I found Bob to be a person of high integrity who was able to both grow people and get the job done!! (Engineering Manager, Electronics Company)
In summary, I would say that Bob has the personality that is conducive to dealing with people; his determination and drive get results without offending people, by encouraging them to achieve their aspirations. He is aggressive, yet not abrasive. I have been fortunate to know Bob and envy those who may have similar opportunities in the future. (Industrial Designer, Computers & Peripherals)
I am already trying new things in my department. ...I think it was exceptional. ...I have already seen a noticeable change in the way this group [of supervisors] treats each other and in the way they react to each other in the work place. ...I wish I had had this class three years ago. (Supervisor, Furniture Plant)
I just wanted to drop you a note to let you know how much I enjoyed the class. I am able to put into practice many of the concepts we discussed. You did an excellent job of organizing the class and presenting the materials. Once again, thank you. (Manager, Telephone Services Company)
As Accounting Supervisor there have been times when I've been prepared to explain the intricacies of a situation to you for the purpose of giving you an understanding of a particular problem just to find that my preparation was unnecessary. You not only knew what I was talking about, but already had an immediate solution available. What a pleasure! I have found this to be the case in everything from human relations to establishing a new department within the company. (Accounting Supervisor, Plastics Processing Company)
I have benefited from his many years of experience managing different functional areas and his motivational skills. … examples of his effectiveness include:
His dedication and complete loyalty to our organization.
Sincerity and consistency in his dealings with people and problems. Great interpersonal skills.
Ability to deal with difficult situations and conclude with a win-win strategy.
Knowledge of corporate organizational techniques. Brings order to chaos many times.
Leader of functional teams, producing very effective results.
Many employees seek counsel with him for personal problems as he has their trust.
I have seen an example of him mentoring an average performer to being an effective leader.
He is versatile in that he has so much knowledge of many corporate functional areas.
... had him help me as a counselor in my personal life ... I think of him as being a very special friend. I would highly recommend Bob. (Facilities and Equipment Manager, Manufacturing Company)